Privacy Policy

Last updated: March 2026

ASC (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you contact us, request a quote, or use our website.

1. What Information We Collect

We may collect:

Name

Postcode/location

Service requirements and frequency

Property details (e.g., bedrooms/bathrooms) if provided

Preferred date if provided

Email address and phone number

Any information you include in your message

We may also collect basic technical data:

IP address

Browser/device information

Pages visited and time spent on site

2. How We Use Your Information

We use your data to:

Provide quotes and respond to enquiries

Arrange and deliver services

Communicate about bookings and updates

Improve our website and services

Maintain records and comply with legal requirements

3. Legal Basis (UK GDPR)

We process data under:

Consent (when you submit a form)

Contract (to provide services you request)

Legitimate interests (to run our business and improve services)

Legal obligation (where record-keeping is required)

4. Sharing Your Information

We do not sell your personal information.

We may share data only where necessary (e.g., email systems, booking/CRM tools, payment providers where relevant, website/IT providers). Providers are expected to handle data securely and lawfully.

5. Data Retention

We keep your information only as long as needed to respond, provide services, maintain business records, and comply with legal/tax requirements. Data is deleted or anonymised when no longer required.

6. Cookies

We may use cookies for performance and basic analytics. You can control cookies through your browser settings.

7. Your Rights

You can request:

Access to your data

Correction of inaccurate data

Deletion (where applicable)

Restriction/objection (where applicable)

Data portability (where applicable)

Withdrawal of consent (where applicable)

8. Security

We take reasonable steps to protect your data, but no online transmission is completely secure.

9. Third-Party Links

We may link to third-party sites. Their privacy practices are not controlled by us.

10. Contact

Questions about privacy can be sent to: [email protected]